Sump pump, battery backup and ejector pump calls across Naperville and the western suburbs.
Each guide answers one question people ask after a storm or a freeze, then shows what fixes it, so the visit starts at the right part.
A pump that ran all night can still lose. This guide sorts out the usual reasons, from a pump too small for the inflow to water coming up a floor drain from the sewer, and what fixes each one.
Read the storm flooding guideWhen the line outside freezes, the pump pushes against ice and the pit keeps filling. What to do that night, and how the line gets rerouted so January stops being a repeat call.
Read the frozen line guideThe lines that make up a written price, what moves each one up or down, and what insurance usually covers when a pump fails.
Read the cost guideShorter answers, like how long a pump lasts or whether a pit should have water in it, are on the sump pump questions page.
The visit starts with the pump running on real water, so your plumber sees what you've been reading about before quoting the fix.