Call About a Sump Pump in Naperville

Water in the pit and nothing pumping it out

Call (630) 555-0100. A pump that hums without moving water is running its motor hot, so pull the plug, but only if you can reach the outlet standing on dry concrete. Water keeps rising either way, and we'll want its level in inches below the top of the basin.

Line hours: {{TODO: hours the phone line is answered}}

Questions you'll hear in the first minute

None of these need homework. Answer what you can and skip the rest.

• The street address, or just the ZIP code for the house.
• The sound from the pit right now: nothing at all, a hum, a motor that never stops, or one that starts up every minute.
• The water level in inches below the top of the basin, and whether it's still climbing.
• Whether a backup pump or an alarm is in the pit with it.
• Roughly how old the pump is, if you know.

Jobs that can wait a few days

Planned work goes through the same number: a backup pump before spring, an aging pump you'd rather swap before it quits, a new pit in a basement that seeps, or footing drains still on the sewer. Say it isn't urgent and when you're usually home, and we'll book a day that fits your week.

After the call

We set a time for a plumber to come out, or call you back to set one if the schedule needs checking first. At the house, your plumber looks at the pump, the float, the check valve and where the discharge line goes, then gives you a written price before starting. You only pay for work you agreed to. You're done when the pump drains the basin and switches itself off.