Privacy Policy for Sump Pump Naperville
What we keep when you open these pages or call the number on them, who gets to see it, and how to ask us to delete it.
This policy covers sumppumpnaperville.com and the phone number shown on it, both run by Sump Pump Naperville. It took effect on October 30, 2026.
Details you give us
This site has no forms, and it doesn't ask for an email address. The only way to reach us is the phone. When you call, the phone system logs your number, the time and the length of the call, and we note what you tell us about the job: the address or ZIP, your name, and what the pump is doing.
{{TODO: confirm whether calls are recorded. Illinois law requires the consent of everyone on a call before it is recorded, so a recorded call needs a greeting that says so, and this paragraph must say it too.}}
Details collected automatically
Like most websites, the server records basic request data such as your IP address, browser type and the pages you open. If you allow analytics cookies, we also measure page visits and taps on the phone number.
What we use it for
To set up the visit, to call you back about it, and to pass the job to the plumbing company that will do the work. We also use it to keep a record of calls, to block spam calls, and to see which pages people find useful. We don't sell your details for money, and we don't use them to advertise anything unrelated to your call.
Who sees it
The plumbing company handling your job receives what it needs to contact you and do the work. Service providers that run our phone line, website hosting and analytics process data for us under their own security terms. We share information when the law requires it.
Cookies and browser storage
The site saves one small entry in your browser that remembers your cookie choice. That entry is needed for the site to work and doesn't identify you.
If you choose "Allow analytics", Google Analytics sets cookies (named _ga and _ga_ followed by an ID) that count visits and phone taps per page. They can last up to two years. If you choose "Necessary only", no analytics cookies are set. You can change your choice at any time with the "Cookie settings" link at the bottom of every page, or by clearing cookies in your browser.
Calls back about your job
If the visit time needs checking, we call you back on the number you called from, or another number you give us on the call, about that job only.
How long records are kept
{{TODO: retention period for call logs and any call recordings}}
Your choices
You can ask what we hold about you, ask us to correct it, or ask us to delete it. Call (630) 555-0100 and say it's a privacy request, and we'll answer within 30 days. If the state you live in gives you more privacy rights, we'll honor them for your request.
This site is for adults arranging work on their home. We don't knowingly collect details from anyone under 16.
If this policy changes, the new version goes on this page with a new date.